Terms & Conditions

1. Parties & Acceptance

These Terms & Conditions form the agreement between you, the client, and Zagora Desert Tours, referred to in these Terms as “we,” “us,” or “Zagora Desert Tours.”

By making a booking, you confirm that you have read, understood, and accepted these Terms & Conditions for yourself and, where applicable, for all members of your traveling group.

The person making the reservation is responsible for ensuring that all travelers in the booking are informed of and accept these conditions.

2. Booking & Confirmation

A quotation, itinerary proposal, or price estimate does not constitute a confirmed booking.

Your booking becomes confirmed once:

• You have accepted the proposed itinerary and price;
• The required deposit has been received; and
• You have received written confirmation from Zagora Desert Tours by email or WhatsApp.

Your written confirmation will normally include the travel dates, itinerary, number of travelers, accommodation category, services included, and agreed price.

Until written confirmation has been issued, we are not obligated to hold availability for any service.

3. Deposit & Payment of the Remaining Balance

A 30% deposit of the total tour price is normally required to confirm your booking, unless a different arrangement has been agreed with you in writing.

The remaining 70% balance must be paid according to the payment instructions provided with your booking confirmation, normally before or at the beginning of the tour.

We may accept the remaining balance by:

• Cash in MAD, EUR, USD, or GBP
• Bank transfer
• PayPal
• Credit or debit card
• Another payment method agreed in advance

Any bank, payment-platform, or currency-conversion fees applicable to a chosen payment method may be payable by the client.

The price confirmed in writing applies to the services specifically included in your booking. Additional services, activities, upgrades, or changes requested after confirmation may involve additional charges.

4. Cancellation Policy

Cancellation requests must be made in writing by email or WhatsApp. The date on which we receive your cancellation request will be considered the cancellation date.

Unless different cancellation conditions have been agreed in writing:

• More than 30 days before departure: the deposit may be refunded, less any non-refundable payment or supplier costs already incurred.
• 15–30 days before departure: cancellation charges may apply depending on services already reserved.
• 7–14 days before departure: up to 75% of the total tour price may be retained.
• Less than 7 days before departure: cancellation charges may be up to 100% of the total tour price.
• No-show: the booking is generally non-refundable.

Different cancellation conditions may apply to large groups, peak-season bookings, special offers, tailor-made trips, non-refundable accommodation, or services booked under special conditions.

Any specific cancellation conditions applicable to your booking will be communicated before confirmation.

Where a refund is applicable, payment-processing fees, bank charges, or non-refundable supplier costs may be deducted where applicable.

5. Changes to Your Booking

We will make reasonable efforts to accommodate changes requested by the client, subject to availability.

Changes may include:

• Travel dates
• Number of travelers
• Pickup or drop-off location
• Accommodation
• Room or tent category
• Activities
• Tour itinerary

Changes requested after confirmation may result in additional costs where suppliers, accommodation, transportation, or other services have already been reserved.

We recommend requesting important changes as early as possible.

If a requested change cannot be accommodated, you may continue with the original booking or cancel according to the applicable cancellation conditions.

6. Inclusions & Exclusions

Each tour has its own specific inclusions and exclusions, which are stated on the relevant tour page, quotation, itinerary, or booking confirmation.

Depending on the tour, services may include:

Typically Included

• Private or shared transportation as confirmed
• Pickup and drop-off according to the agreed itinerary
• Accommodation specified in the booking
• Breakfast and dinner where stated
• Camel ride where included
• Desert camp experience where included
• Driver or guide services where specified
• Visits and stops specifically listed in the itinerary

Typically Not Included

• Lunches unless specifically stated
• Entrance fees unless specifically included
• Personal expenses
• Drinks and beverages unless stated
• Tips for drivers, guides, camp staff, or other service providers
• Travel insurance
• Optional activities not included in the confirmed itinerary
• Services requested after booking that are not included in the original price

Your written booking confirmation is the definitive list of services included in your specific tour.

7. Children & Family Policy

Families are welcome on our private tours and family-friendly experiences.

Children must be accompanied by a parent or legal guardian throughout the tour.

For private tours, child pricing may apply depending on the child’s age and the specific tour. Unless otherwise stated in your quotation:

• Children under 4 years: may travel free of charge on eligible tours.
• Children aged 4–7 years: may receive a child discount where applicable.
• Children aged 8 years and above: are generally charged at the applicable adult rate.

Child discounts and conditions may vary depending on the accommodation, transportation, tour type, and services included. The applicable price will always be confirmed before booking.

Please inform us in advance if you require a child seat or have any family-specific requirements.

8. Force Majeure & Tour Cancellation by Zagora Desert Tours

Zagora Desert Tours may modify, postpone, or cancel a tour when circumstances beyond our reasonable control make the planned tour unsafe, impractical, or impossible to operate.

Such circumstances may include, but are not limited to:

• Severe weather
• Flooding or extreme natural conditions
• Road closures
• Natural disasters
• Government restrictions
• Civil unrest
• Strikes or major transport disruptions
• Serious safety concerns
• Other unforeseen events beyond our reasonable control

If we cancel a tour before departure for such reasons and cannot provide a suitable alternative, we will provide a refund of payments made for the affected tour, subject to any applicable non-refundable third-party costs where relevant.

We are not responsible for additional losses or expenses such as flights, hotels, alternative transportation, or other arrangements made independently by the client.

Where reasonably possible, we will work with you to find an alternative date, route, or arrangement.

9. Travel Insurance & Special Requests

Travel Insurance

Zagora Desert Tours does not provide travel insurance.

We strongly recommend that all travelers obtain comprehensive travel insurance covering, where appropriate:

• Medical expenses
• Emergency assistance
• Trip cancellation or interruption
• Baggage and personal belongings
• Delays
• Repatriation
• Adventure activities such as camel riding, trekking, hiking, or quad biking

Travelers are responsible for ensuring that their insurance provides appropriate coverage for the activities included in their trip.

Special Requests

Please inform us in writing before your tour about any important requirements, including:

• Food allergies or dietary requirements
• Vegetarian or other dietary preferences
• Bed configuration
• Mobility requirements
• Family requirements
• Accommodation preferences
• Other special arrangements

We will make reasonable efforts to accommodate such requests and will communicate them to our relevant service providers.

However, special requests are subject to availability and cannot always be guaranteed, particularly in remote desert areas.

10. Travel Documents & Visa

Travelers are responsible for ensuring that they have all documents required for their journey to Morocco.

This may include:

• A valid passport
• Visa or entry authorization where required
• Any required travel or immigration documents

Visa and entry requirements vary according to nationality and may change. Travelers should verify the current requirements with the appropriate Moroccan authorities, embassy, or consulate before traveling.

Zagora Desert Tours cannot be held responsible for costs, delays, refused entry, or other consequences resulting from invalid, incomplete, or insufficient travel documents or failure to meet immigration requirements.

11. Liability

Zagora Desert Tours is responsible for providing the services described in your confirmed booking, subject to these Terms & Conditions and applicable Moroccan law.

We are not responsible for loss, delay, additional expense, injury, or damage resulting from circumstances beyond our reasonable control or from the acts or omissions of independent third parties outside our reasonable control.

Travelers are responsible for following reasonable safety instructions provided by drivers, guides, camp staff, and activity providers.

Desert and outdoor activities, including camel riding, trekking, hiking, sandboarding, and quad biking, may involve inherent risks. Travelers participate in such activities at their own responsibility and should ensure that they are suitably insured.

Personal belongings, including passports, money, luggage, cameras, phones, and other valuables, remain the responsibility of the traveler.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Complaints

If you experience a problem during your tour, please inform your driver, guide, camp staff, or Zagora Desert Tours as soon as possible.

Reporting an issue while the tour is taking place gives us the opportunity to investigate and, where reasonably possible, resolve the matter immediately.

If the issue cannot be resolved during the tour, please contact us directly by email or WhatsApp.

Written complaints should preferably be submitted within 30 days of the end of the tour, with sufficient details to allow us to investigate the matter.

We will review complaints fairly and make reasonable efforts to provide an appropriate response.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Kingdom of Morocco.

Any dispute arising from these Terms & Conditions or from a booking with Zagora Desert Tours should first be addressed directly with us in an effort to reach an amicable resolution.

Where an amicable resolution cannot be reached, the matter shall be subject to the jurisdiction of the competent courts of Morocco, in accordance with applicable Moroccan law.

14. Modifications to These Terms

Zagora Desert Tours reserves the right to update or modify these Terms & Conditions when necessary.

The version applicable to your booking is the version in effect at the time your booking is confirmed, unless a subsequent change is required by applicable law.

Updated Terms & Conditions will be published on this page together with the relevant “Last updated” date.

15. Contact Us

If you have any questions about these Terms & Conditions or your booking, please contact us:

Zagora Desert Tours
📧 zagoradesertmorocco@gmail.com
📱 WhatsApp: +212 651 928 702
🌐 https://www.zagoradesert.com
📍 Morocco

We are happy to clarify any part of our booking conditions before you confirm your trip.

Thank you for choosing Zagora Desert Tours. We look forward to welcoming you to Morocco and sharing an unforgettable Sahara experience with you.